Shipping Policy
We'll want to get your Gold Corium guitar strap on your precious instrument as soon as possible and hopefully see your amazing feedback in return. We make this part of the process simple and quick.
All items are handcrafted with love and mailed within 10 business days. Please note, custom orders require a bit more love and therefore may take a bit longer. All items are shipped with standard Canada Post and a tracking number will be provided.
Your Gold Corium guitar strap will be packaged in our branded organic cotton dust bag. This makes our handmade strap perfect for any gift giving occasion.
We can also accommodate any rush request. Please contact us directly at info@goldcorium.com before purchasing.
Return & Exchange Policy
We reserve the right to change prices, modify leather styles, colors, or types, or refuse business. Be aware that leather can display naturally occurring markings or blemishes, and leather colors and strap models may be slightly different than online or catalog photos. If you receive a stock product (i.e.: non custom-order) not to your satisfaction, please contact us at info@goldcorium.com prior to returning it. The item must be in original, unused condition in its original packing bag
Please note, all custom orders and their deposits are final sale. Furthermore, only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Customers may return unused stock product (non custom-order or custom-size) within 30 days of delivery, for exchange, credit, or refund. Please inform us of your decision to return within 7 days of delivery. Unannounced returns will be refused on site. You must return the goods to us within 30 days of delivery. The customer is responsible for all shipping fees- we do not offer refunds or credits on any shipping charges. You may wish to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we cannot be held liable if your return is lost by your chosen shipping provider.
Straps or items attached to, or mounted onto an instrument, that show any signs of use, such as markings around strap button holes, are considered used. Installation or use of strap lock devices, or request by customer to have strap button holes widened for any purpose, voids return policy.